“…Life’s most persistent and urgent question is, ‘What are you doing for others?“
Dr. Martin Luther King, Jr. said these famous words and challenged us to set aside our innate selfishness for something bigger – the task of helping our fellow man. His message was certainly intended to correct the injustices of the world but the beauty of the sentiment behind it is that it should be applied to daily aspects of our lives. Even providing quality customer service.
When Roger and Renee Ambrose launched their website, CentralVacuumStores.com, the reason was simple: they noticed that customers all around the country were looking to install a central vacuum system and their staff knew how to help. So they collected all their years of experience and the most knowledgeable technical advice and put it on the web.
Some thought it was crazy. Give people all your hard earned know-how free of charge? Blasphemy! But it seemed pretty clear to the Ambroses. Build a reputation for being the most helpful resource in the industry and the customers will find their way to you.
That’s the primary goal of Central Vacuum Stores. It isn’t to sell more and more products each year or make billions of dollars. We simply ask, “Are we helping people?” And the day we answer no to that question will be the day we unplug the server.
So if you need help – you’ve got a question, you’re stuck on an install, you’re not sure which part to buy – take a look at our online Learning Center or give us a call at 1-800-221-8227. Our website is easy to navigate and our people are not only qualified to answer your questions (and that’s more than a lot of our competitors can say) but they’re also a really nice bunch. We can help you every step of the way, from selecting the right central vacuum attachment set to finishing an inlet installation.
We’re confident that providing exceptional customer service is the only “business model” we need. That’s how we’re responding to Dr. King’s challenge. How about you?